Frequently Asked Questions
Everything you need to know about our premium home textiles and ordering process.
Do you offer fabric swatches before I commit to a full order?
Yes, we highly recommend ordering swatches to ensure the color and texture meet your expectations. Swatches can be ordered directly from each product page for a small fee.
How is the fabric shipped to ensure it arrives without wrinkles?
Most of our home decor and upholstery fabrics are shipped on a roll to prevent creasing. Smaller orders or lightweight drapery fabrics may be shipped folded in secure packaging.
What is your return policy for cut-to-order fabrics?
Because our fabrics are custom-cut to your specified length, we generally do not accept returns unless the item is defective or damaged upon arrival. We encourage ordering swatches to ensure satisfaction.
How can I calculate how much yardage I need for my project?
While yardage requirements vary by project, we provide a general conversion chart on our site. For specific upholstery or window treatment projects, we recommend consulting a professional tailor or upholsterer.
Are the fabrics shown on the website always in stock?
We strive to maintain accurate inventory levels; however, due to high demand in the home industry, some items may occasionally go on backorder. If this happens, our customer service team will notify you immediately.
Do you offer wholesale pricing for interior designers?
Yes, we offer a trade program for industry professionals including interior designers and architects. Please contact our support team with your business credentials to apply for a professional discount.